Return & Refund Policy

Effective Date: 29/07/2026

At Vinsara, we want you to shop with confidence. If you're not completely satisfied with your purchase, we offer a 7-day, no-questions-asked return policy to make your shopping experience worry-free.

7-Day Easy Returns

You may return any eligible item within 7 days of receiving your order for a refund or exchange. No explanation is required.

Return Eligibility

To be eligible for a return, the item must:

• Be returned within 7 days of the delivery date.
• Be unused, unwashed, and in its original condition.
• Have all original tags, labels, and packaging intact.
• Not show signs of wear, damage, stains, or alterations.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are damaged, defective, or incorrectly delivered:

• Innerwear and underwear
• Socks
• Personal care items
• Gift cards
• Any item marked as "Non-Returnable" on the product page

How to Request a Return

To initiate a return:

1. Contact our customer support within 7 days of receiving your order.
2. Provide your order number and registered contact details.
3. Our team will arrange the return pickup where available or provide return shipping instructions.

Refunds

• Once we receive and inspect the returned item, your refund will be processed.
• Approved refunds will be issued to the original payment method used for the purchase.
• Refunds are generally processed within 5–7 working days after the returned item has been received and approved. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Exchanges

If you wish to exchange an item for a different size or another product, please contact our customer support within the 7-day return period. Exchanges are subject to product availability.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will arrange a replacement, exchange, or full refund at no additional cost after verifying the issue.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, Vinsara will bear the return shipping cost.

For returns made under our 7-day no-questions-asked return policy, return shipping charges, if any, will be communicated at the time of the return request.

Contact Us

If you have any questions about returns or refunds, please contact us:

Vinsara

Email: vinsaraventuresllp@gmail.com

Phone: 7012617749

Customer Support Hours: Monday–Saturday, 09:00 am to 09:00 pm